Beyond software
Software is the Tool.
Experience is the Edge.
We know the frustration of expensive, absent support because we've run our own businesses, too. That's why we bring deep, real world experience straight to your team, offering hands on guidance that scales entirely around your needs.
OUTPUTIQ Operations Dashboard Before Output IQ True partnership support
Support that goes beyond the software.
Software is only as good as the teams standing behind it. We provide one continuous path of support: we handle the heavy lifting to get you live flawlessly, and then we actively advise your team on how to use your new data, improve processes, and drive efficiencies, both virtually and physically. Get real world guidance and support from people who have actually done this before.
Onboarding
Buying the software is the easy part. Getting it live and working exactly as you want it is where most projects come unstuck, so we do that part with you, and stay by your side long after.
Setup
Getting the system set up right is our responsibility, not yours. We know how real businesses operate, so we configure the software exactly around your workflows, sites, and team structure. We speak to the people in your business who will actually use the system every day, so the fit is real, rather than assumed. We don't do generic defaults, and we never leave you to figure it out alone. By combining our system expertise with your operational knowledge, we guarantee a smooth start, no arguing, no chasing, and no wrestling with settings for months.
Data Migration
The biggest nightmare of a new system is moving your old data. We solve that. Using our unique and fully secure data migration software, we securely extract, clean, and link your records faster and more accurately than traditional methods. Whether you are moving from scattered spreadsheets, messy databases, or a clunky legacy ERP, we do the heavy lifting so you don't carry the old mess across. We give you the conflicts and allow you to make the decisions on how you move forward. You go live on day one with clean, verifiable numbers your entire team can actually trust.
Training
A system only works if your team actually uses it. We run hands on, role based training online or on site, so your team learns exactly what they need for their specific jobs. Our goal is to make your team completely confident and self sufficient. We have a wealth of first hand experience, so we understand and the language of your entire business, from the front office to the warehouse and the shop floor. We ensure the software makes practical sense to the people using it every day. We build that confidence fast and leave all the tailored resources behind, ensuring your workforce is fully empowered to hit the ground running.
Going live is just the start.
The system is just the foundation. Once live, initial efficiencies are realised and real time data highlights further opportunities. Lean on our real world experience as much or as little as you like to drive your business forward.
Energy Usage Support
Our software highlights exactly where your energy consumption is going, but understanding why, or deciding what is acceptable usage versus waste, can be difficult. Then comes the complexity of putting controls in place to ensure consumption is improved. That is where we come in. From strategic energy mapping to specialised techniques, we use our proven operational experience to uncover underlying causes and secure sustainable quick wins and longer-term improvements. It doesn't need to be complicated. We use our experience and know how to reset your baselines, leaving you to simply manage the new, efficient standard.
Business Process Support
Every business inherits bottlenecks from history or growth. While Output IQ will streamline your operations, software alone cannot fix an ineffective workflow. We use our operational background to make your office and shop floor processes sharper, leaner, and automated. We don't just point out inefficiencies; we actively help you redesign them. From the front office to the factory floor, we turn disjointed operations around with integrated solutions and expert advice. Lean on our real-world experience to remove daily friction, allowing your business to scale effortlessly without adding unnecessary overhead.
Manufacturing Support
Your shop floor is the heartbeat of your business, and true efficiency requires more than just software, data, and dashboards. Whether you are looking to improve but don't know how, introduce machine automation, implement real-time monitoring, optimize your physical floor layouts, or drive deeper employee engagement, our vast manufacturing experience is here to push you forward. We aren't just consultants who offer advice from the sidelines; we hands-on transform operations. Whatever your specific manufacturing challenge might be, lean on us to implement practical, high-impact improvements that drive your operational output to the next level.
Each of the six is priced on its own, so you only pay for the help you actually take. See what they cost
Beyond standard support
Four ways we break the mould.
Every software vendor promises great support during the pitch, but the reality usually only sets in after the contract is signed. We built our support model by looking at everything that frustrated us as business owners, and doing the exact opposite.
| Other ERP | Output IQ |
|---|---|
| Months Before You Are Live Six to eighteen months of meetings, implementation and testing, all billed separately and on top of your licence. | Live in days or weeksWeeks, not months, and fees only on large setups. Our unique data mapping software does the hard work for you. |
| A Reply, Not a Resolution ERP and sensor support SLAs promise a response time, not a fix. The clock stops the moment someone acknowledges your ticket. | Resolutions over KPIsWe do track response and closure times. But the target we are judged on is whether you say the problem is gone. |
| Advisors, Not Experts First line support usually runs through a reseller or advisor, not the people who built it. Nobody ever sees your operation. | Real world experienceEngaging us means you get the actual developers and business improvement experts on hand and on site. True partnership. |
| You Are the Implementation Team Some software solutions hand you a login and a help centre. Improvements are never fully harnessed, causing frustration. | Set up to succeedWe configure and explain the setup from day one, then offer comprehensive packages to train and support you. |
The clock doesn’t stop when we reply.
It stops when you’re sorted.
Everyone publishes a response time. Here is what our commitment to you actually means.
- 1 hr A person, not a receipt A real person picks it up within the hour, not an automated reply.
- 24/7 Whenever you run Nights, weekends and shift work, because your operation does not stop at five. Available on our top plans.
- 2 hr It escalates itself No progress in two hours and it goes straight to a senior engineer.
Priority by the clock, not by your size.
A five-person shop waits no longer than a fifty-person one.
Why support matters
Software is rarely the problem.
Gartner puts the ERP failure rate anywhere between 55 and 75 percent, and in manufacturing, it sits at the absolute top of that range. However, when you look closely at what actually causes these projects to collapse, it is rarely the technology itself.
- 55–75% ERP failure rate Projects that never meet the objectives they were bought for.
- 73% In manufacturing Discrete manufacturers sit at the very top of that range.
- 215% Average cost overrun What a manufacturing implementation ends up costing against plan.
Panorama Consulting, 2025 ERP Report Failure range: Gartner.
What causes ERP failure
Not one of those three is the software.
Every one of them is support.
Which is why we take care of all three for you.
- Inexperienced teams Setup We configure the system around how you work. No guesswork, no false start.
- Botched data migration Data Migration Our own data mapping software moves your parts, BOMs and open orders across, cleanly.
- Poor change management Training Hands on, role by role, so the people who have to use it actually do.
Expert collaboration
You bring the problem. We solve it together.
Real challenges from your business require fast, collaborative action. See how we partner with your team, combining Output IQ’s deep technical capabilities with our hands on manufacturing and operations experience to turn costly bottlenecks into rapid, measurable wins.
OUTPUTIQ Output IQ · expertYour out of hours usage looks high for what we would expect from your business. It could be machines or equipment left on at night. We can monitor it individually to help control it.Performance over promises
Judge us on the improvement.
Manufacturing support
We have never used a computer system to manage our business before, we operated on spreadsheets, printed forms and subscription to online tools like Xero. We were advised we needed to modernise but all the providers we went to were either too basic for our business or wanted huge sums of money we could not afford. We came across Output IQ and with the support of the team have taken all of our processes digital over the last 4 months, allowing me to finally grow my business.
Around the platform
Driving every part of the platform.
We don't support isolated features; we bring the complete solution to life. Backed by real-world experience and technical skill, we move fast. Whether executing a rapid setup, acting on sensor data, or turning reports into strategic decisions, our hands-on momentum powers the whole platform.
Support questions
The bits people ask about.
Are the support services included, or priced separately?
System support comes with your plan. Setup, data migration and training are priced individually, so you only pay for the ones you actually need. We will be clear about exactly what is included when we scope your rollout, with no surprises later.
Do we have to use the services to use the software?
No. The platform stands on its own. The services exist because most teams get more out of an ERP when someone who understands manufacturing helps them set it up and use it well. They are yours to take or leave.
Who actually delivers the support?
People with real manufacturing and operations experience, not a scripted helpdesk. At most vendors, first line support runs through a reseller. With us you get the developers who built the system and the improvement experts who use it every day.
How quickly can we go live?
Weeks, rather than the six to eighteen months a legacy ERP implementation typically takes. Setup, data migration and training are done for you remotely, so nothing on your shop floor has to stop while you switch.
Can you migrate us off our current ERP?
Yes. That is exactly what our data migration service is for. Our own data mapping software brings your customers, parts, BOMs and open orders across cleanly, so you are not starting from scratch or rekeying anything.
What is your support response time?
A person is working on your issue within the hour, not an automated acknowledgement. If it has not progressed within two hours it goes to a senior engineer automatically, so you never have to chase us. Tickets are ranked by when they landed, not by the size of your contract.
Is support really available around the clock?
Round the clock coverage is available on our top plans, because manufacturing does not stop at five. Nights, weekends and shift work are all covered.
We are starting our Industry 4.0 journey. Where should we begin?
Usually with the data you already have. Digitalisation fails when a business buys sensors and dashboards before it knows what question it is trying to answer. We start by getting your ERP capturing clean data, then add machine monitoring where it will actually pay back.
Will this work with the machines and systems we already run?
In most cases, yes. Smart manufacturing does not mean replacing everything you own. Our sensors retrofit onto existing machines, and the platform is built to sit alongside what you already have rather than demanding you rip it all out.
Can you help with energy costs if we do not have sensors yet?
Yes. Energy support works best with the data sensors capture, since that is where the waste usually hides. But we can start from your existing bills and meter readings, then add monitoring only where it will pay for itself.
What does business process support actually involve?
We look at how work really moves through your business, rather than how the process diagram says it does. Bottlenecks, handoffs, and the workarounds people have quietly built. Then we change the system to fit the way you work, using what we have learned across other operations.
Can we use the services without buying the software?
Yes. Manufacturing support, business process support and energy support can all be engaged on their own, as straight consultancy. Plenty of businesses come to us with a problem long before they are ready to change system, and some never change system at all. If the answer turns out to be a better process rather than new software, we will tell you that.
What happens after we go live?
The data starts showing you things. That is when energy, business process and manufacturing support earn their keep. We come to you, in person, and turn what the system is telling you into decisions you can act on.
Still unsure? Ask us directly and we will give you a straight answer, not a sales pitch.